Alchemy offers annual support contracts for Phraseanet, as well as service packs: pre-paid hours to use according to your needs, whenever you need it.
The support contracts allow you to warn our support services about an anomaly. They guarantee the consideration of your request, its study and a period of availability of a patch depending on the criticality of the anomaly and the type of contract.
The hours of technical services packs can be used for updates (upgrades), any technical intervention and user assistance by phone (available: 10 hours or 20 hours packs).
SAAS offers by Alchemy or its partners natively include the applicative support.
Browse the mailing lists and create an account to ask your technical questions!
- End-user Phraseanet support : This is the main place where to find answers for end-user problems
- Installation / Administration Phraseanet support : This list is about administration / installation level. You can find answers to technical, OS specific and component questions
- Phraseanet Developpement : This list is intended to be the main discussion group for plugin and core development.
If you do not find any answer and have already subscribed, ask us your questions at one of the following groups :
About the Questions
Before asking any question, please check that nobody has already asked the same. We also recommend the use of new generation browsers to use Phraseanet.
We would appreciate to read the feedback from our Phraseanet users worldwide. Let us know what you think !
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